Plumbing emergencies have a way of striking at the worst possible times—late at night, on weekends, or when you have guests over. While some plumbing issues can wait for a scheduled service, others need immediate attention to prevent serious damage to your home.

At Mastropiero Plumbing & HVAC, we know how stressful these situations can be, so we’ve put together a guide to help you minimize damage and take control of the situation before our expert plumbers arrive.

1. Burst Pipes

A burst pipe can flood your home in minutes, causing thousands of dollars in water damage. This is often caused by freezing temperatures, corrosion, or high water pressure.

What to Do:

✅ Shut off the main water supply immediately – Locate the main shut-off valve and turn it off to stop water from flowing.
✅ Drain the pipes – Open all faucets to remove remaining water and reduce pressure.
✅ Contain the water – Use towels, buckets, or even a wet/dry vacuum to minimize damage.
✅ Call a professional plumber ASAP – The sooner the repair happens, the less damage you’ll have.

Pro Tip: If temperatures are below freezing, keep cabinet doors open and let faucets drip to prevent pipes from freezing in the first place.

2. Major Water Leaks

A sudden leak from a water heater, toilet, or under a sink can lead to water pooling quickly.

What to Do:

✅ Shut off the closest water valve – Most sinks and toilets have shut-off valves located beneath them.
✅ Turn off the water heater – If the leak is near your water heater, turn it off to prevent overheating or tank failure.
✅ Catch leaking water – Place a bucket under the leak to minimize damage to flooring.
✅ Call a plumber – If the leak is significant, it may require immediate repair.

Pro Tip: If you notice a water stain on the ceiling or wall, it could indicate a hidden leak. Don't ignore it!

3. Clogged Drains or Toilets

A clogged drain is frustrating, but an overflowing toilet can be a disaster if not handled quickly.

What to Do:

✅ Stop the overflow – Remove the toilet tank lid and press down on the flapper to stop water from flowing into the bowl.
✅ Use a plunger – A cup plunger works for sinks, while a flange plunger is best for toilets. Create a tight seal and plunge up and down (not just down) to dislodge the clog.
✅ Try a drain snake – If the plunger doesn’t work, a drain snake can reach deeper clogs.
✅ Avoid chemical drain cleaners – These can damage your pipes and often make things worse.

Pro Tip: If multiple drains are clogged at once, you might have a bigger issue—like a main sewer line blockage. Call a professional immediately.

4. Sewer Line Backup

If your bathtub, toilet, and sinks are all draining slowly or you notice a foul smell coming from your drains, you could have a sewer line blockage. This is a serious issue that needs immediate attention.

What to Do:

✅ Stop using water – Any water going down your drains will have nowhere to go and could back up into your home.
✅ Check your cleanout pipe – If your home has an outdoor cleanout access pipe, opening it can sometimes relieve pressure.
✅ Call a professional immediately – Sewer line issues require expert equipment like hydro jetting or camera inspections to fix.

Pro Tip: Avoid flushing grease, wipes, and excessive toilet paper to prevent sewer backups.

5. No Hot Water

If you suddenly lose hot water, it’s likely an issue with your water heater.

What to Do:

✅ Check the pilot light (for gas heaters) – If it’s out, follow the manufacturer's instructions to relight it. If it won’t stay lit, you might have a thermocouple issue.
✅ Check the circuit breaker (for electric heaters) – Sometimes a tripped breaker can shut off power to the heater.
✅ Look for leaks – If you see water pooling around the heater, turn it off and call a plumber.
✅ Call for a professional inspection – If your water heater is over 10-15 years old, it may be time for a replacement.

Pro Tip: Consider upgrading to a tankless water heater for endless hot water and better efficiency.

Final Thoughts

Plumbing emergencies are stressful, but knowing what to do in the moment can prevent further damage and save you money on costly repairs. Whether it’s a burst pipe, clogged drain, sewer backup, or water heater failure, quick action is key.

At Mastropiero Plumbing & HVAC, we’re available to help with all your emergency plumbing needs. If you're facing an urgent issue, don't wait—give us a call today!